Refund & Return Policy

At Cerulean Living, we want you to shop with confidence. If there is an issue with your order, we're committed to resolving it as quickly and fairly as possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue promptly, please include:

• Your order number
• Clear photos or videos of the item
• Photos of the packaging and shipping label, if applicable

If your claim is approved, we will provide an appropriate resolution, which may include a refund, replacement, or exchange at no additional cost when the issue was caused by an error, damage, or defect.

In some cases, you may not be required to return a damaged, defective, or incorrect item. We will provide specific instructions based on the circumstances of your order.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has entered processing or has been shipped, we are unfortunately unable to cancel it.

Returns

We accept return requests for both defective and non-defective products within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Unopened where applicable
• In its original packaging where applicable

Please contact our customer support team before sending any item back. Once your return request has been approved, we will provide the return instructions and return address, if a physical return is required.

Return Shipping

For returns that are not the result of a damaged, defective, incorrect, or otherwise erroneous order, the customer is responsible for obtaining and paying for the return shipping label and return shipping costs.

If the return is due to a damaged, defective, or incorrect item caused by us or our fulfillment partner, Cerulean Living will cover the appropriate return shipping costs.

In some cases involving damaged, defective, incorrect, or missing items, a physical return may not be required. If a return is required, we will provide the appropriate return instructions.

Restocking Fees

Cerulean Living does not charge restocking fees.

Return Method

If a physical return is required, approved returns must be sent by mail using the return instructions and return address provided by our customer support team.

Items returned without prior authorization may not be accepted.

Exchanges

We accept exchanges for eligible products within 30 days of delivery.

Please contact our customer support team before sending an item back. Exchange eligibility will be reviewed based on the condition of the product and availability of the requested replacement.

If an exchange is requested because an item arrived damaged, defective, or incorrect, we will provide the appropriate resolution at no additional cost.

Refunds

Once a return or refund has been approved, the refund will be issued to the original payment method.

Refunds are processed within 10 days of approval.

After the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged items where the damage was caused after delivery
• Items returned without prior authorization
• Clearance or final-sale items, where applicable

These exclusions do not affect your rights regarding products that are defective, damaged upon arrival, or incorrectly supplied.

Need Assistance?

If you have any questions about your order or would like to request a return or exchange, we're here to help.

Cerulean Living
📧 support@ceruleanlivinghome.com

We aim to respond to all inquiries within 1–2 business days.