Privacy policy
At Cerulean Living, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide you with the best shopping experience, we may collect the following information.
Personal Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Order history
We only collect information that is necessary to process your order or provide customer support.
Device Information
When you browse our website, certain information is collected automatically, including:
- IP address
- Browser type
- Time zone
- Pages visited
- Products viewed
- Search activity
- Cookies and similar technologies
This information helps us improve website performance, security, and your overall shopping experience.
How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Provide customer support
- Send order confirmations and updates
- Detect fraud and improve website security
- Improve our products and services
- Send promotional emails if you have chosen to receive them
We only use your information for legitimate business purposes.
Sharing Your Information
We never sell your personal information.
However, we may share necessary information with trusted third-party service providers that help operate our business, including:
- Shopify (our ecommerce platform)
- Payment providers
- Shipping carriers
- Order fulfillment partners
- Analytics providers
- Marketing platforms (where applicable)
These companies receive only the information necessary to perform their services and are required to protect your data.
Order Fulfillment
To deliver your orders efficiently, we may share your name, shipping address, and contact details with trusted fulfillment partners responsible for preparing and shipping your order.
Your information is used solely for order fulfillment purposes.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyze visitor behavior
- Personalize your experience
Most web browsers allow you to manage or disable cookies through your browser settings.
Marketing Communications
If you subscribe to our newsletter or choose to receive marketing emails, we may send updates about:
- New product launches
- Promotions
- Exclusive offers
- Home décor inspiration
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
While no online system can guarantee absolute security, we continually work to safeguard your information using industry-standard security practices.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders
- Meet legal obligations
- Resolve disputes
- Maintain business records
Once your information is no longer required, it will be securely deleted or anonymized.
Your Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Request a copy of your data
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website is not intended for children under the age of 13 (or the minimum age required in your jurisdiction).
We do not knowingly collect personal information from children.
Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Cerulean Living
Email: support@ceruleanlivinghome.com